Veterinary Emergency Referral Center (VERC)
Frequently Asked Questions
Emergency Care FAQs
What are your hours?
We are open 24/7/365.
Do you see exotics or large animals?
We do not see exotic or large animals. Currently, we are only able to treat dogs and cats.
Are you connected to other vets or my regular vet?
We are not directly connected to any other veterinary offices; we do email records to your selected Primary Care Veterinarian after your visit is complete.
Can you see my records from my regular vet?
Unless records are emailed to us, we cannot see records from your pets Primary Care Veterinarian.
Why do you have long wait times?
As an emergency hospital, wait times can vary depending on the number and severity of cases we are treating. We triage all patients at check-in, and the attending doctor will assess your pet to ensure they are stable. Critically ill or injured pets are treated first, which may lead to longer waits for stable patients. We appreciate your patience and understanding as we prioritize the most urgent cases.
Why are you taking my pet back and why can’t I go with them?
We bring your pet to our treatment area to take vital signs, allow the doctor to perform an initial exam, and begin any necessary monitoring or supportive care. If your pet is stable after the initial assessment, they may return to wait with you in an exam room or the lobby. For safety and efficiency, we do not allow pet owners in the treatment area.
Can I call the hospital to check on my pet?
Yes, you’re always welcome to call for a general update. Our doctors provide medical updates once per day when they are available. If there is any significant change in your pet’s condition, a doctor will contact you right away.
When will I receive updates on my hospitalized pet?
You can expect a daily update from either the doctor or one of our technicians. If there are any concerning changes in your pet’s condition or if the doctor has questions for you, they will reach out sooner.
Can I visit my pet while they are in the hospital?
We understand how important it is to see your pet, and we do our best to accommodate visitation. Please call ahead to schedule a visit so we can make sure a room and staff are available. In some cases, visits may cause increased stress or anxiety for pets. If this happens, we may recommend limiting visits to support your pet’s recovery.
Can I get a photo or video update?
At this time, we are unable to provide photo or video updates. We appreciate your understanding.
Why can’t I go back to the kennels to see my pet?
To maintain a safe and sterile environment, and to protect the privacy and wellbeing of all patients, we do not allow owners into our treatment or kennel areas. Your pet, or others, may be receiving critical care, and we need to ensure minimal disruptions.
Do you take strays?
While we are unable to take in stray animals, we are happy to scan them for a microchip if you bring them to us.
Do I need an appointment for emergency services?
No appointment is needed—walk-ins are always welcome for pet emergencies.
Should I call before bringing my pet in?
Yes, if possible. Calling ahead allows our team to prepare for your arrival and provide guidance for safe transport of your pet.
What should I bring with me?
Please bring the following, if available:
Your pet’s medical records
Your photo ID
All current medications in original labeled containers
If your pet may have ingested a toxin, bring any packaging or containers of the suspected poison
Specialty Care FAQs
How do I schedule an appointment with a specialist?
If you believe your pet may need to see a specialist, please call us directly or ask your primary care veterinarian to submit a referral through our online portal.
Do I need a referral?
While referrals are not required, we do recommend them. They help ensure a smoother transition and allow our specialists to have a more complete picture of your pet’s medical history.
What should I bring to the appointment?
Please bring your pet, any medications they are currently taking, and any relevant medical records if not already sent by your primary care veterinarian.
Why does my pet need to fast before the consultation?
Fasting helps us prepare for possible same-day diagnostics or procedures. Please follow the fasting instructions provided when your appointment was scheduled.
When should I arrive to drop off my pet for their procedure?
Patients scheduled for procedures should arrive by 7:30 AM on the day of their appointment.
What time will my pet’s procedure begin?
You will receive a text message from our surgery team once your pet’s procedure has begun.
Will someone contact me when the procedure is finished?
Yes, the surgeon will call you directly after the procedure to discuss how everything went and go over the next steps.
When will I receive aftercare instructions?
Discharge instructions will be provided at the time of pickup to help guide you through your pet’s recovery at home.
Will my pet need follow-up appointments?
Yes, follow-up appointments are typically part of your pet’s recovery. We’ll review the schedule and details with you during discharge.
Are follow-up appointments included in the surgical estimate?
Follow-up appointments are not included in the original surgical estimate. If you have questions about the cost, please don’t hesitate to ask at your appointment or during discharge.
How can I contact the hospital if I have questions after the procedure?
For emergent concerns, please call the VERC Emergency Department at 850-477-3914.
For non-urgent questions, you can email our surgical team at VERCSurgeryTeam@ethosvet.com. This email is monitored daily.
Payment FAQs
When is payment due?
Payment is required at the time of service.
Do you have any payment plans?
While we do not have any in-house payment plans, we do work with CareCredit and Scratch Pay, which you can apply for through our website. For more details, visit our Payment Options page.
What payment methods are accepted?
Do you have military discounts or any discounts?
Unfortunately, at this time, we do not have any military or senior discounts available.
